Sales Associate, Jewelry

Brilliant Earth•Brookline, MA

4d•$22 - $24•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Consultant to provide an exceptional experience for customers shopping for luxury jewelry. The consultant guides customers through the sales process and helps them find the right product through in-person and virtual appointments, walk-in consultations, phone, email, and live chat. The role combines personalized customer service with meeting and exceeding individual sales targets in a fast-paced environment. This is a full-time, in-person position at the Chestnut Hill showroom in Massachusetts. The schedule includes weekend days, consistent weekly hours, and two consecutive days off. The targeted compensation budget is $22–$24 per hour, subject to change at the company's discretion.

Requirements

A strong passion for providing customers with an exceptional experience.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Availability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and detailed product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage a high volume of sales leads through email, live chat, and phone while working toward individual revenue targets and providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to help maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training program and opportunities for career growth.
Consistent weekly schedule with two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discount.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Accrual of three weeks of PTO in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.