Sales Associate, Jewelry

Brilliant Earth•Houston, TX

2d•Onsite

About The Position

Sales Associate, Jewelry (Jewelry Consultant) in Houston, TX. Jewelry Consultants provide an exceptional experience for Brilliant Earth customers, guiding them through the sales process through in-person and virtual appointments, phone, and live chat. They help customers find the right jewelry from the company’s luxury product line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. The role is in person at the Houston location and is intended for a full-time schedule that includes weekend days. The targeted compensation budget is $19–$21 per hour, subject to adjustment at the company’s discretion. Brilliant Earth offers training and career-growth opportunities, consistent weekly hours with two consecutive days off, and a benefits package that includes wellness reimbursements, continued education, employee discounts, sales incentives, mental wellness resources, volunteer opportunities, medical, dental, and vision plans, HSA contributions, a 401(k) match, paid time off, paid parental leave, employer-paid disability and life insurance, and pre-tax commuter benefits.

Requirements

Passion for providing an excellent customer experience and going above and beyond for customers.
Drive to exceed sales goals and targets.
Attention to detail and ability to manage processes in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, or by chat.
Ability to collaborate as a team player.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of incoming sales leads by email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers during the purchasing process.
Conduct post-sale appointments for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to maintain a safe, pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.