Sales Associate, Jewelry

Brilliant Earth•San Francisco, CA

2d•Onsite

About The Position

The Sales Associate, Jewelry (Jewelry Consultant) provides an exceptional, personalized customer experience for Brilliant Earth customers. The role guides customers through jewelry purchases using in-person and virtual appointments, phone, live chat, email, and walk-in consultations, sharing product knowledge and supporting customers throughout the sales process. Jewelry Consultants work to meet and exceed individual sales targets in a fast-paced environment while representing the company's luxury products and mission to cultivate a more sustainable, transparent, and compassionate jewelry industry. This is an in-person position at the San Francisco, California location. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour and may be adjusted at the company's discretion.

Requirements

Passion for providing an excellent customer experience and going above and beyond for customers.
Drive to meet and exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate and work as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers through the purchasing process, providing a one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company's mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of PTO accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.