Early Morning Sales Associate/Freight Team

Five Below•Crystal Lake, IL

5d•Onsite

About The Position

The Sales Associate/Freight Team member supports Five Below’s customer experience and store operations. The role involves greeting and assisting customers, learning about products and promotions, addressing customer concerns, communicating store needs to management, and contributing to team goals. It also includes handling and stocking merchandise, using store technology, and completing tasks across the sales floor and stock room. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
Good communication skills and ability to engage with customers.
Able to handle customer interactions and concerns courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and understand email and printed instructions.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet and acknowledge customers promptly, providing assistance to multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
Collaborate with the team to achieve store and company goals and support a positive, productive work environment.
Operate cash registers and other devices; move, retrieve, and put away merchandise.
Follow merchandise layout instructions, associate schedules, and standard operating procedures.