Sales Associate eCommerce - AutoNation Toyota Gulf Freeway

AutoNation • Houston, TX

8d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through purchasing a vehicle in AutoNation’s no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options to fit their lifestyles, budgets, and expectations, and closes sales. They provide an exceptional experience before and after purchase, follow up to confirm satisfaction, support customer loyalty, and help transition customers to the Service department. The role uses communication, listening, consultative, organizational, and technology skills to support customers and achieve sales goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer questions and provide vehicle and purchasing information online, by phone, and in person.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that meet their needs and budgets.
• Close vehicle sales.
• Follow up with customers before and after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED