Sales Associate / Customer Service Representative
About The Position
Drybar is a blow dry-only bar focused exclusively on blowouts. The Sales Associate / Customer Service Representative, also referred to as a Drybar Bartender, provides excellent customer service and supports a memorable client experience from check-in through check-out. The role helps maintain Drybar standards and creates a welcoming, positive shop atmosphere by treating the day as if hosting a party. The associate also troubleshoots reservation-system issues, updates client profiles, optimizes appointments to meet business needs, checks client notes, and helps maintain shop cleanliness, including the front desk and areas behind the bar. Hiring is immediate. Each Drybar shop is independently owned and operated, and franchise owners are responsible for employment decisions and matters at their shops.
Requirements
- At least 1 year of experience in a fast-paced, customer-service-focused environment, such as retail sales, customer service, store associate, salon associate, or a similar position.
- High school diploma or equivalent.
- Promote a professional and brand-appropriate image.
- Frequently stand and/or walk for the duration of 6–8-hour shifts.
Nice To Haves
- Previous experience with point-of-sale systems is strongly preferred.
- Previous salon or spa experience is preferred but not required.
Responsibilities
- Lead the client experience from check-in to check-out and ensure Drybar standards are upheld.
- Create a memorable experience for clients.
- Set a positive shop atmosphere by approaching the day as if hosting a party.
- Troubleshoot reservation-system issues.
- Make changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
