Sales Associate / Customer Service Representative

Drybar Shops • Charlotte, NC

5d • $12 - $15

About The Position

Drybar is a blow dry-only bar focused exclusively on blowouts. The Sales Associate / Customer Service Representative provides excellent customer service to clients and supports retail sales at Drybar locations in the Charlotte area. The role includes membership sales and use of a point-of-sale system. Shops are independently owned and operated by franchise owners, who are responsible for employment decisions.

Requirements

• At least 1 year of experience in a fast-paced, customer-service-oriented environment, such as retail sales, customer service, store associate, or salon associate.
• High school diploma or equivalent.
• Ability to work at a sustained, fast pace.
• Excellent problem-solving and troubleshooting skills.
• Ability to multitask.
• Ability to operate a point-of-sale system.
• Ability to stand and/or walk frequently for the duration of 6–8-hour shifts.
• Professional demeanor under pressure.

Nice To Haves

• Previous experience with point-of-sale systems is strongly preferred.
• Previous salon or spa experience is preferred but not required.

Responsibilities

• Provide excellent, over-the-top customer service to clients.
• Support retail sales and membership sales.
• Operate a point-of-sale system.
• Troubleshoot and resolve front-desk problems using logic and available support resources.
• Multitask while maintaining a professional demeanor under pressure.

Benefits

• Competitive compensation, with potential earnings of $12–$15 per hour depending on performance; starting hourly wages are $12.
• Free monthly services.
• Membership sales bonus.
• Flexible hours.
• Discounts on retail products.
• Clear career path for professional growth.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED