Sales Assistant

ABRO INDUSTRIES INC•South Bend, IN

6d•$40,000 - $50,000•Onsite

About The Position

The Sales Assistant supports ABRO Industries’ international sales team and helps provide a responsive, customer-centered experience. The role combines customer communication, order entry, organization, and follow-through, working with customers and internal teams to move product orders from initial placement through shipment. The position involves entering and maintaining sales orders, confirming product and shipment information, tracking order progress, and communicating updates to customers. Accuracy, strong communication, Microsoft Excel skills, and coordination across sales, purchasing, logistics, warehouse, and finance teams are important to success. ABRO Industries is a South Bend, Indiana-based manufacturer and distributor of automotive, hardware, and home products sold in over 170 countries. The company describes its team as close-knit and family-oriented, with more than 75 years of history. This is a full-time, in-office position at ABRO Industries’ Blackthorn Corporate Park location on the west side of South Bend, Indiana. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

Customer-focused approach and ability to build professional relationships.
Strong written and verbal communication skills in English.
Excellent organization, attention to detail, and follow-through.
Ability to manage multiple orders, priorities, and deadlines.
Proficiency in Microsoft Office, with strong Microsoft Excel skills.

Nice To Haves

Customer service, sales support, order processing, or logistics experience is preferred.
A bachelor’s degree is preferred; equivalent relevant experience is considered.

Responsibilities

Communicate with customers about product needs, order status, availability, and shipment progress.
Build and maintain positive customer relationships through responsive, professional service.
Support assigned sales team members with customer follow-up, product information, and order-related requests.
Prepare and communicate order confirmations, updates, and other customer documentation.
Help resolve customer questions and order issues by coordinating with appropriate internal teams.
Enter customer orders accurately and maintain order information in company systems and tracking tools.
Review product, pricing, quantity, delivery, and customer requirements for completeness.
Monitor each order from placement through fulfillment and shipment.
Enter and maintain shipment details, schedules, and status updates.
Coordinate with purchasing, logistics, warehouse, and finance teams to keep orders moving.
Identify missing information, delays, or discrepancies and follow through until resolved.
Maintain accurate customer, order, product, and shipment records.
Use Microsoft Excel to track orders, organize information, and prepare reports.
Prepare routine sales and order-status reports for internal teams.
Assist with product information, documentation, data entry, and other sales administration needs.
Work closely with sales representatives and cross-functional teams to support customer commitments.
Communicate priorities, changes, and potential issues clearly and promptly.
Provide backup support to other sales assistants as business needs require.