Sales Assistant Manager

Fifth Third Bank • Cincinnati, OH

11d

About The Position

The Sales Assistant Manager leads the execution and strategic evolution of Fifth Third’s Sales Assistant Program, including dedicated Sales Assistants, Virtual Sales Assistants, and future support models. This role provides leadership for Sales Assistant resources and is accountable for program design, workforce planning, performance management, service quality, and scalability. The manager partners with mortgage sales leaders and cross-functional teams to align support resources with business needs, resolve escalated issues, advance technology and process improvements, and use data-driven insights to strengthen mortgage sales effectiveness and production outcomes.

The position is located in Cincinnati, Ohio. It requires a bachelor’s degree or equivalent combination of education and work experience, residential mortgage loan process experience, experience leading large-scale operational or sales support programs, and S.A.F.E. Act registration through NMLS at the time of employment. The role is eligible to participate in an incentive compensation plan. Fifth Third describes its benefits programs as supporting employees’ and families’ physical, financial, emotional, and social well-being.

Requirements

• Bachelor’s degree or an equivalent combination of education and work experience.
• 5 years’ experience in the residential mortgage loan process.
• 3 years’ experience leading large-scale operational or sales support programs.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
• Ability to influence and collaborate with leaders and cross-functional partners without direct authority.
• Strong analytical, strategic planning, and business acumen.
• Demonstrated ability to lead through change management initiatives.
• Broad knowledge of residential mortgage lending products, processes, and sales support functions.
• Proficiency in Microsoft Office and other Windows-based business applications.
• Working knowledge of federal regulations and compliance requirements governing residential mortgage lending.
• Ability to collaborate effectively across teams while maintaining credibility and professionalism with employees, peers, and leaders.
• Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
• Strong customer-service orientation and demonstrated commitment to teamwork and relationship building.
• Ability to interpret and apply policies, procedures, and guidelines to improve productivity while operating within established risk parameters.
• Ability to quickly learn and apply conventional, government, and portfolio lending guidelines and related loan origination systems.

Responsibilities

• Lead and oversee Sales Assistant resources and direct reports, ensuring program effectiveness, service quality, and scalability.
• Direct the ongoing design and evolution of Sales Assistant support models to improve mortgage sales effectiveness.
• Assess capacity, demand, coverage, and workforce requirements to align Sales Assistant resources with business needs.
• Recruit, onboard, train, and develop Virtual Sales Assistant team members and contractors.
• Establish performance measures and use defined KPIs, reporting, and trend analysis to evaluate program results and recommend actions.
• Serve as the primary liaison between Sales Assistant resources and mortgage sales leadership, including resolving escalated issues.
• Gather and incorporate feedback from field leaders and Mortgage Loan Originators to improve program effectiveness.
• Partner with Sales, Operations, Training, Technology, HR, and project teams to implement program enhancements and transformation initiatives.
• Identify and advance opportunities for automation, technology enablement, and process improvement, including capabilities within Encompass and other strategic platforms.
• Present data-driven recommendations, program outcomes, and improvement priorities to senior leadership.
• Perform other duties as assigned and adapt to new tasks or shifts in priorities to support the team’s and company’s mission.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payment based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager