Sales and Service Expert (Base Pay + Commission)

24 Hour Fitness USA • Kaneohe, HI

4d

About The Position

The Sales and Service Expert (SSE) provides guests and members with an outstanding sales and service experience by presenting membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE welcomes and tours prospective members, learns about their fitness needs, explains relevant facilities and offerings, and enrolls guests using company sales techniques and procedures. The role onboards new members and supports retention activities. It generates and manages leads through community outreach, promotions, referrals, guest passes, and follow-up, and promotes marketing campaigns. The SSE also helps create a friendly, clean, well-maintained club experience and connects members with appropriate fitness offerings and company resources.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Ability to work independently as a self-starter, with strong organizational skills, and as part of a team.
• Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays as required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor’s degree preferred.
• Prior experience in the fitness or retail industry preferred.
• One to two years of service sales experience preferred.
• Knowledge of Membership System software preferred.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain relevant 24 Hour Fitness products and services.
• Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests according to company sales techniques and Membership Agreement Procedures (MAP).
• Onboard new members and assist with member-retention activities.
• Meet or exceed personal and team sales goals and personal productivity goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone contact with leads.
• Set appointments for leads and potential business opportunities, promote marketing campaigns, and manage follow-up using the Lead Management System and daily planner.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and direct members to appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable in the club.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED