Sales and Service Associate (Base Pay + Commission)

24 Hour Fitness USA • Kaneohe, HI

4d

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions. Associates deliver a positive, motivating, and results-driven experience by combining a passion for fitness with strong interpersonal and customer service skills.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, safe, and well-maintained gym. At locations with a Kids' Club, associates may be assigned childcare and supervision duties. California associates working in a Kids' Club must maintain confirmed TrustLine registration.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids' Club: successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids' Club when children are present; maintain registration throughout employment in this position.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids' Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids' Club, care for and supervise children; manage entry and exit, check-in and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids' Club, assist children with diaper changes or restroom needs by promptly paging parents, and communicate with parents about discipline concerns.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed