Sales and Service Expert

24 Hour Fitness • Huntington Beach, CA

15d

About The Position

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to guests and members by offering memberships, fitness services, and retail products. The SSE builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention while contributing to sales revenue goals.

The role includes welcoming and onboarding guests and new members, conducting club tours, communicating membership and fitness offers, enrolling members according to company procedures, and supporting retention activities. The SSE also generates and manages leads, sets appointments, follows up using the Lead Management System, and works toward personal and team sales and productivity goals.

The SSE partners with the Sales and Service Manager to provide a member-centric experience, responds to member needs, connects members with fitness offerings and appropriate resources, and helps maintain a clean, friendly, well-maintained club. The position reports to the Sales and Service Manager and has no direct reports. Minimum travel may be required for training and lead generation.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays as required.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate by telephone with members and access and operate company computer systems for document preparation, data entry, and reviewing reports.
• Ability to work in a loud environment and while regularly exposed to moving mechanical parts.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• 1–2 years of experience in service sales preferred.

Responsibilities

• Execute the CARE sales model and connect company products and services to guests’ fitness needs.
• Tour prospective members through the club, explain relevant facilities and offerings, and ensure guests register through the digital kiosk.
• Communicate membership and fitness offers using company-provided presentation tools and enroll guests according to company sales techniques and Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and phone outreach.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead-management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
• Greet and check in members, promptly attend to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, respond to questions or concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members become comfortable in the club.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED