Sales and Service Expert

24 Hour Fitness USA • Bothell, WA

3d • Onsite

About The Position

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to guests and members by presenting membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition, retention, and sales revenue goals.

The SSE supports guest engagement and new-member onboarding, lead generation and management, and a member-centric club experience. The position works with the Sales and Service Manager and interacts with club members, prospective members, and outside or third-party vendors. It has no direct reports.

Requirements

• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starter approach and strong organizational skills.
• Ability to work as part of a team.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain proper physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor’s degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests’ fitness needs and explain how company products and services can meet them.
• Tour prospective members through the club and connect facility features, equipment, services, and amenities to their fitness needs and goals.
• Register guests through the digital kiosk and clearly communicate membership and fitness offers using company-provided presentation tools.
• Enroll guests professionally using company sales techniques and protocol, following Membership Agreement Procedures (MAP).
• Onboard new members and assist with member-retention activities to support club profitability.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites using company-provided tools and programs.
• Generate internal leads through member promotions, referrals, guest passes, and contacting leads by phone.
• Set appointments for leads and potential new-business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up with leads using a Lead Management System, and use a daily planner to track and plan lead-management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Greet and check in members, respond promptly to their needs, and help new members become comfortable in the club.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or address concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, and well-maintained club for members and guests.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans, which reward exceptional service and align pay with contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED