Sales and Service Expert

24 Hour Fitness • Ventura, CA

4d

About The Position

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to guests and members by offering memberships, fitness services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition, retention, engagement, and sales revenue goals.

The SSE onboards new members, tours prospective members through the club, explains relevant facilities and services, communicates membership offers, and enrolls guests according to company procedures. The position also generates and manages leads, sets appointments, follows up using the Lead Management System, and pursues personal and team sales and productivity goals.

Working with the Sales and Service Manager, the SSE supports a member-centric club experience by greeting and assisting members, connecting them with fitness offerings and appropriate resources, and helping maintain a clean, friendly, well-maintained club. The position reports to the Sales and Service Manager and has no direct reports. Minimum travel may be required for training and lead generation.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to use company computer systems for document preparation and data entry, and to read and interpret general and financial reports from a database or email system.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays when required.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of Membership System software preferred.
• Prior experience in the fitness or retail industry preferred.
• One to two years of service sales experience preferred.

Responsibilities

• Execute the CARE sales model and explain how company products and services can meet each guest’s fitness needs.
• Tour prospective members through the club and describe facilities, equipment, services, and amenities relevant to their goals; ensure guests are registered through the digital kiosk.
• Communicate membership and fitness offers and enroll guests using company-provided tools, sales techniques, protocols, and Membership Agreement Procedures.
• Onboard new members and support retention activities to contribute to club profitability.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites.
• Generate internal leads through member promotions, referrals, guest passes, and phone outreach to leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to strengthen member relationships and retention through a member-centric experience.
• Greet and check in members, respond promptly to their needs, and help new members become comfortable in the club.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help provide a clean, friendly, and well-maintained club.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in in-person and virtual community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED