Sales and Service Expert

24 Hour Fitness USA•Lakewood, CA

About The Position

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals. The SSE supports guest tours, membership enrollment and onboarding, prospecting and lead management, and ongoing member experience. The position partners with the Sales and Service Manager to strengthen member relationships and retention, while helping maintain a friendly, clean, and well-maintained club. Team members in this role may participate in fitness and membership sales commission plans.

Requirements

High school diploma or GED.
CPR and Automated External Defibrillator (AED) certification from an approved organization within 60 days of employment.
In-depth knowledge of and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers and operate a Point of Sale (POS) system.
Strong interpersonal communication and customer service skills.
Independent, self-starting approach and strong organizational skills.
Ability to work as part of a team.
Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
Ability to work in a club office and move about club floors and rooms.
Ability to communicate with members by telephone and access and operate company computer systems, including document preparation and data entry.
Ability to read and interpret general and financial reports from a computer database or email system.
Ability to work in a loud environment and around moving mechanical parts.
Minimum travel may be required for training and lead generation.

Nice To Haves

Bachelor's degree.
Knowledge of Membership System software.
Prior experience in the fitness or retail industry.
1–2 years of experience in service sales.

Responsibilities

Use the CARE sales model with guests and explain how company products and services address their fitness needs.
Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
Register guests through the digital kiosk and present membership and fitness offers using company-provided tools.
Enroll guests according to company sales techniques, protocols, and Membership Agreement Procedures.
Onboard new members and assist with member retention activities.
Meet or exceed personal and team sales goals.
Generate leads through community outreach, local promotions, corporate sales events, member promotions, referrals, guest passes, and phone contact.
Set appointments for leads and potential business opportunities.
Promote local and global marketing campaigns to leads and members.
Track, manage, and follow up on leads using the Lead Management System and daily planner.
Meet or exceed personal productivity goals.
Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
Greet and check in members, respond promptly to their needs, and connect them with appropriate company resources.
Engage members with personal training, group exercise classes, and 24GO digital content.
Help new members become comfortable in the club and support a clean, friendly, well-maintained environment.

Benefits

Paid time off.
Medical and dental coverage.
401(k) with match for qualifying positions.
Free gym membership.
Discounts on products and personal training.
Employee Resource Groups and opportunities to participate in community events in person and virtually.
Eligibility to participate in fitness sales and membership sales commission plans.

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