Sales and Service Expert

24 Hour Fitness USA • Denver, CO

1d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering memberships, fitness products and services, and retail products. The role builds relationships and explains the value of 24 Hour Fitness offerings, with an emphasis on member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The SSE supports guest tours, membership enrollment, new-member onboarding, lead generation and follow-up, and member engagement. The role also helps maintain a friendly, clean, and well-maintained club and directs members to appropriate resources. Team members in this position may participate in the company's fitness sales and membership sales commission plans.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Ability to work independently as a self-starter, with strong organizational skills, and as part of a team.
• Ability to work a varied schedule to support business needs, including frequent extended workdays, weekends, and holidays as required.
• Ability to work in a loud environment.
• Ability to communicate with members by telephone and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
• Ability to work in the club office and move about club floors and rooms.
• Ability to work around moving mechanical parts.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor's degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model with each guest and explain how the company's products and services can meet their fitness needs.
• Tour prospective members through the club and connect facility features, equipment, services, and amenities to their goals.
• Register guests through the digital kiosk and clearly communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocol, following Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads through community outreach, local promotions, corporate sales on-sites, member promotions, referrals, guest passes, and lead follow-up by phone.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using a Lead Management System, and use a daily planner to track and plan lead management and selling activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
• Greet and check in members, respond promptly to their needs, and engage them with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help maintain a clean, friendly, and well-maintained club and help new members feel comfortable.
• Occasionally demonstrate or explain proper fitness activities, techniques, and procedures.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED