Sales and Service Expert

24 Hour Fitness•Denver, CO

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering memberships, fitness products and services, and retail products. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals. The position supports new-member onboarding, lead generation, sales activities, and ongoing member experience. It partners with the Sales and Service Manager to provide a member-centric experience, maintain member relationships, and help ensure a clean, friendly, well-maintained club. The role reports to the Sales and Service Manager and has no direct reports. Minimum travel may be required for training and lead generation.

Requirements

High school diploma or GED.
CPR and AED certification from an approved organization within 60 days of employment.
In-depth knowledge of and experience with sales practices and techniques.
General understanding of the fitness industry.
Ability to work with computers and operate a Point of Sale (POS) system.
Strong interpersonal communication and customer service skills.
Independent, self-starting approach and strong organizational skills.
Ability to work as part of a team.
Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
Ability to work in a club office and move about club floors and rooms.
Ability to communicate with members by telephone and access and operate company computer systems, including document preparation, data entry, and reading and interpreting general and financial reports.
Ability to work in a loud environment and while regularly exposed to moving mechanical parts.

Nice To Haves

Knowledge of Membership System software.
Bachelor's degree.
Prior experience in the fitness or retail industry.
1–2 years of experience in service sales.

Responsibilities

Execute the CARE sales model and relate 24 Hour Fitness products and services to each guest's fitness needs.
Tour potential members through the club, explaining facilities, equipment, services, and amenities in relation to their goals.
Register guests through the digital kiosk and communicate membership and fitness offers using company-provided tools.
Enroll guests using company sales techniques and protocols, following Membership Agreement Procedures.
Onboard new members and assist with member-retention activities.
Meet or exceed personal and team sales goals.
Generate external leads through community outreach, local promotions, and corporate sales on-sites.
Generate internal leads through member promotions, referrals, guest passes, and phone follow-up.
Set appointments for leads and potential new-business opportunities.
Promote local and global marketing campaigns to leads and members.
Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead-management and selling activities.
Meet or exceed personal productivity goals.
Partner with the Sales and Service Manager to strengthen member relationships and retention.
Greet and check in members, respond promptly to their needs, and engage them with fitness offerings such as personal training, group exercise classes, and 24GO digital content.
Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
Help new members become comfortable in the club and contribute to a clean, friendly, well-maintained environment.