Sales and Service Expert

24 Hour Fitness USA • North Hollywood, CA

2d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by presenting membership, fitness, and retail products and services. The role builds relationships, explains the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The SSE engages guests and members and works toward sales revenue goals.

The position supports guest onboarding, prospecting and lead generation, and the member experience. It works with the Sales and Service Manager to provide a member-centric experience and has no direct reports. Team members in this role may participate in the Fitness Sales and Membership Sales Commission Plans.

Requirements

• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to operate a Point of Sale (POS) system.
• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports from a database or email system.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.

Nice To Haves

• Knowledge of Membership System software.
• Bachelor’s degree.
• Prior experience in the fitness or retail industry.
• 1–2 years of experience in service sales.

Responsibilities

• Use the CARE sales model with each guest and explain how the company’s products and services can meet their fitness needs.
• Tour prospective members through the club and connect its facilities, equipment, services, and amenities to their goals.
• Register guests through the digital kiosk and communicate membership and fitness offers using company presentation tools.
• Enroll guests using company sales techniques and protocol, following Membership Agreement Procedures.
• Onboard new members and assist with member retention activities.
• Meet or exceed personal and team sales goals.
• Generate external leads through community outreach, local promotions, and corporate sales on-sites.
• Generate internal leads through member promotions, referrals, guest passes, and phone contact with leads.
• Set appointments for leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns.
• Manage and follow up on leads using the Lead Management System, and use the daily planner to plan and track lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience that strengthens relationships and retention.
• Ensure members receive a friendly greeting and check-in and prompt attention to their needs.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect them with appropriate company resources.
• Help maintain a clean, friendly, well-maintained club and help new members feel comfortable.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED