Sales and Service Expert

24 Hour Fitness USA • Portland, OR

2d

About The Position

The Sales and Service Expert (SSE) delivers a well-rounded sales and service experience to guests and members by offering membership, fitness, and retail products and services. The role builds relationships, communicates the value of 24 Hour Fitness offerings, and focuses on member acquisition and retention while supporting guest and member engagement and sales revenue goals.

The SSE welcomes and enrolls prospective members, explains club services and amenities in relation to their fitness goals, onboards new members, and supports retention. The role also generates and manages leads, sets appointments, follows up on prospects, promotes marketing campaigns, and works toward individual and team sales and productivity goals. In partnership with the Sales and Service Manager, the SSE helps maintain a friendly, clean, and well-maintained club environment and connects members with appropriate fitness offerings and company resources.

Requirements

• High school diploma or GED.
• CPR and AED certification from an approved organization, required within 60 days of employment.
• In-depth knowledge of and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate a Point of Sale (POS) system.
• Strong interpersonal communication and customer service skills.
• Independent, self-starting approach and strong organizational skills.
• Ability to work as part of a team.
• Ability to work in a club office and move about club floors and rooms.
• Ability to communicate by telephone with members and operate company computer systems, including document preparation and data entry, and read and interpret general and financial reports.
• Ability to work in an environment with moving mechanical parts and loud noise.
• Minimum travel may be required for training and lead generation.

Nice To Haves

• Bachelor's degree.
• Knowledge of Membership System software.
• Prior experience in the fitness or retail industry.
• One to two years of experience in service sales.

Responsibilities

• Use the CARE sales model to understand guests' fitness needs and explain how company products and services can meet them.
• Tour prospective members through the club and describe relevant facilities, equipment, services, and amenities.
• Ensure guests register through the digital kiosk and clearly communicate membership and fitness offers using company presentation tools.
• Enroll guests according to company sales techniques, protocols, and Membership Agreement Procedures.
• Successfully onboard new members and participate in member-retention activities.
• Meet or exceed personal and team sales goals.
• Generate leads in the community using company tools and programs, including community outreach, local promotions, and corporate sales events.
• Generate internal leads through promotions, referrals, guest passes, and contacting leads by phone.
• Set appointments for leads and potential new business opportunities.
• Promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads using the Lead Management System, and use a daily planner to organize lead management and sales activities.
• Meet or exceed personal productivity goals.
• Partner with the Sales and Service Manager to provide a member-centric experience and strengthen member relationships and retention.
• Greet and check in members and promptly attend to their needs.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Build name relationships with members, answer questions or concerns, and connect members with appropriate company resources.
• Help new members feel comfortable and maintain a clean, friendly, and well-maintained club.
• Occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Work a varied schedule to support business needs, which may include extended workdays, weekends, and holidays.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in in-person and virtual community events.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED