WV Sales and Service Coordinator

iGo • Princeton, WV

1d • Onsite

About The Position

InspectionGo (iGo) is hiring a full-time Sales and Service Coordinator for its Haven program in Princeton, West Virginia. This is an in-office, phone-based customer service and sales role, primarily scheduled for second shift. Coverage is needed Monday through Friday from 12:00 p.m. to 10:00 p.m. and Saturdays from 9:00 a.m. to 8:00 p.m. Schedules are set in advance and may include four 10-hour shifts, split shifts, or shorter days.

The coordinator contacts homebuyers after their home inspection, learns about their move and timeline, explains options, and coordinates services such as utilities, internet, moving, and home security. The role requires learning providers, products, promotions, and common moving situations, then using that knowledge to make honest recommendations and follow orders through to completion. Coordinators manage a steady queue, conduct follow-ups by phone, text, and email, maintain accurate records, and resolve problems when providers or orders go wrong.

The position combines attentive customer care with consultative sales. Calls are recorded, reviewed, and scored. Coordinators are expected to ask for decisions and confirm orders when customers' deadlines require it, while prioritizing what is right for each customer. The role also calls for strong self-accountability, ongoing learning, and active participation in coaching.

Compensation consists of hourly base pay plus monthly commission and bonus programs. The posting says most full-time coordinators earn $47,000–$63,000 per year, and nearly a third earn $75,000 to over $100,000. The company provides paid training, paid time off and holidays, insurance benefits, a 401(k) match, stock options, and advancement opportunities promoted from within.

Requirements

• High school diploma or equivalent.
• Strong communication and people skills.
• Basic computer proficiency.
• Ability to stay organized while handling multiple customers.
• Willingness to study and master products, providers, and the moving process.
• Genuine interest in serving customers and acting in their best interests.
• Self-accountability and ability to manage work and follow-ups independently after training.
• Ability to sustain attention and care through a steady volume of customer calls.

Nice To Haves

• Customer service experience in any field, including banking, healthcare, hospitality, education, retail, food service, or a call center.
• Experience with CRM or scheduling software.
• Experience in consultative or relationship-based sales, such as insurance, financial services, real estate, or B2B account management.

Responsibilities

• Call new homebuyers shortly after their home inspection; calls are expected, not cold calls.
• Understand each customer's move, including their timeline, new address, and setup needs.
• Educate customers about available options and provide honest recommendations.
• Coordinate utilities, internet, movers, and home security on customers' behalf.
• Process orders accurately and follow them through to confirmed completion.
• Manage follow-ups by phone, text, and email so that no tasks are missed.
• Resolve problems when a provider or order goes wrong.
• Keep accurate records so another teammate can continue the work as needed.
• Manage the customer queue, pursue follow-ups, take responsibility for mistakes, and maintain a high standard of work.
• Participate in coaching and continue learning about providers, products, promotions, and the moving process.
• Guide conversations toward decisions and confirm orders when needed to meet customers' move-related deadlines.

Benefits

• Paid, thorough training from day one.
• Two full weeks of paid time off (80 hours) starting in the first year.
• Paid holidays.
• Dental, vision, and life insurance, 100% employer-paid for the employee.
• Medical insurance with an employer contribution.
• 401(k) with employer match.
• Stock options program.
• Monthly commission and bonus programs.
• Advancement opportunities, including senior coordinator, team lead, and management roles, promoted from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED