Sales Service Coordinator

IFF • New York, NY

1d • $60,473 - $86,390 • Onsite

About The Position

IFF is hiring a Sales Service Coordinator for an on-site role in New York, NY. The role supports a customer-focused fragrance team and acts as a communication link between customers, Sales Account Managers, and internal stakeholders. The coordinator manages fragrance development project administration and customer requests while collaborating with perfumers, laboratories, marketing, production, customer service, and scent design teams.

The position includes handling customer samples and inquiries, maintaining project records and customer portfolios, supporting pricing and documentation needs, and coordinating shipments and sample logistics. It also helps ensure customer portfolios comply with current industry regulations by coordinating safety documentation and toxicology requests with the regulatory team. The role offers exposure to the consumer fragrance industry and a top-three global beauty care account, with professional development through hands-on learning and cross-functional collaboration.

Requirements

• 1–3 years of relevant professional experience, preferably within the fragrance or flavor industry.
• Strong customer focus and results-driven approach, with sound judgment, analysis, and sensitivity to customer needs.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Comfort working in a deadline-driven environment where accuracy and attention to detail are critical.
• Clear and professional written and verbal communication skills.
• Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint.
• Availability and commitment to work on-site 4–5 days per week.

Nice To Haves

• Experience working with SAP, project management, and CRM systems.
• Strong interpersonal awareness and ability to adapt communication style to different stakeholders.
• Practices active listening and seeks clarification when needed to ensure clear understanding and effective task execution.
• Ability to coordinate effectively across multiple countries, cultures, and time zones.
• Flexibility to work overtime when business needs require.

Responsibilities

• Act as a communication link between customers, Sales Account Managers, and internal stakeholders.
• Coordinate fragrance development projects with perfumers, laboratories, marketing, production, customer service, and scent design teams.
• Receive and process customer sample requests, inquiries, and time-sensitive requests related to fragrance products and materials.
• Manage project setup and administration, including project entries, submissions, reworks, pricing, adoptions, line extensions, and SAP entries.
• Maintain accurate project documentation, records, and customer portfolios across systems and shared folders.
• Support customers with pricing, fragrance oils, samples, documentation, and follow-ups.
• Coordinate daily shipments, prepare labels and shipping documentation, and serve as the on-site contact for sample logistics.
• Coordinate safety documentation and toxicology requests with the regulatory team to support compliance with current industry regulations.

Benefits

• Opportunity to work with a top-three global beauty care account.
• Exposure to the consumer fragrance industry within a global organization.
• Collaborative and inclusive work environment.
• Professional development through hands-on learning and cross-functional collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed