Sales Service Coordinator
About The Position
The Sales Service Representative provides exceptional customer service and support to internal and external customers, focusing on Industrial and Graphics products. The position supports customer satisfaction, sales revenue goals, and market share targets through clear communication, timely order fulfillment, and proactive problem-solving. It builds positive customer relationships, handles inquiries about product availability, initiates and updates sales orders, verifies purchase order accuracy, tracks job order progress, and maintains accurate records. The role also coordinates communication across manufacturing, planning, accounting, product, and sales management teams, collaborates with sales to promote products, and recommends improvements to systems and processes. The role is based in Huntersville, North Carolina. The first-shift schedule is Monday through Friday, with one of two possible schedules: 9:30 AM–6:30 PM or 10:00 AM–7:00 PM. Exact hours and assignments may vary according to company needs. The posted pay range is $19.00–$23.00 per hour; the starting rate is $19.00 per hour, and final compensation depends on relevant skills and experience.
Requirements
- Associate's degree.
- At least two years of experience.
- Excellent written and verbal communication skills, with a focus on collaboration.
- Strong analytical and problem-solving skills and a proactive approach.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Exceptional organizational skills and ability to manage multiple tasks effectively.
- Solid math skills for interpreting production specifications.
- Proficiency in Microsoft Office and Microsoft Windows applications.
- Experience with order-entry software applications.
Nice To Haves
- SAP experience.
- Experience with modern order-entry software.
Responsibilities
- Provide customer service and support to internal and external customers for Industrial and Graphics products.
- Support customer satisfaction, sales revenue goals, and market share targets.
- Communicate clearly, fulfill orders in a timely manner, and proactively resolve problems.
- Build and maintain positive customer relationships.
- Respond promptly and accurately to customer inquiries about product availability.
- Initiate, process, and update sales orders according to customer specifications.
- Verify purchase order accuracy and obtain information needed to complete orders.
- Monitor job order progress and communicate updates to internal and external stakeholders.
- Maintain accurate records of invoices, purchase orders, and related documents.
- Lead internal communication with manufacturing, planning, accounting, product, and sales management teams.
- Promote teamwork in a fast-paced environment.
- Collaborate with the sales team to promote new products to existing and potential customers.
- Identify and recommend system and process improvements to enhance efficiency.
- Perform other duties as required.
Benefits
- Retirement benefit options, including a 401(k) and 401(k) match.
- Physical and mental healthcare coverage.
- Company-paid vision and dental coverage.
- HSA/FSA option.
- Company-paid base life insurance plan.
- Paid holidays and paid time off.
- Referral program.
- Employee Assistance Programs (EAP) for personal and professional support.
- Professional growth, teamwork, and continuous learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
