Sales Service Coordinator

IFF • New York, NY

16h • $60,473 - $86,390 • Onsite

About The Position

IFF is seeking a Sales Service Coordinator to support customer service and fragrance development activities in its Scent business. Based on-site in New York, NY, this role serves as a communication link between customers, Sales Account Managers, and internal teams. The coordinator manages customer requests and project administration, supports fragrance samples and pricing, maintains accurate records, coordinates shipments, and helps ensure customer portfolios have current safety and regulatory documentation. The role involves collaboration with perfumers, laboratories, marketing, production, customer service, scent design, and regulatory teams in a fast-paced, deadline-driven environment.

Requirements

• 1–3 years of relevant professional experience, preferably within the fragrance or flavor industry.
• Strong customer focus and results-driven approach.
• Ability to apply sound judgment, analysis, and sensitivity to customer needs.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Comfort working in a deadline-driven environment where accuracy and attention to detail are critical.
• Clear and professional written and verbal communication skills.
• Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint.
• Availability and commitment to work on-site 4–5 days per week.

Nice To Haves

• Experience working with SAP, project management, and CRM systems.
• Strong interpersonal awareness and ability to adapt communication style to different stakeholders.
• Active listening and willingness to seek clarification to ensure clear understanding and effective task execution.
• Ability to coordinate effectively across multiple countries, cultures, and time zones.
• Flexibility to work overtime when business needs require.

Responsibilities

• Act as a key communication link between customers, Sales Account Managers, and internal stakeholders.
• Coordinate multiple fragrance development projects with perfumers, laboratories, marketing, production, customer service, and scent design teams.
• Receive and process customer sample requests, inquiries, and time-sensitive requests related to fragrance products and materials.
• Manage project setup and administration, including project entries, submissions, reworks, pricing, adoptions, line extensions, and SAP entries.
• Maintain accurate project documentation, records, and customer portfolios across systems and shared folders.
• Support customers with pricing, fragrance oils, samples, documentation, and follow-ups.
• Coordinate daily shipments, prepare labels and shipping documentation, and serve as the on-site contact for sample logistics.
• Coordinate safety documentation and toxicology requests with the regulatory team to help ensure customer portfolios comply with current industry regulations.

Benefits

• Collaborative and inclusive work environment.
• Professional development through hands-on learning and cross-functional collaboration.
• Exposure to the consumer fragrance industry within a global organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed