WV Sales and Service Coordinator

iGo • Princeton, WV

3d • $47,000 - $100,000 • Onsite

About The Position

The Sales and Service Coordinator supports homebuyers after their home inspection by guiding them through arranging services for their move. This is an in-office, phone-based customer service and consultative sales role. Coordinators learn about providers, products, promotions, and moving-related situations so they can explain options, make honest recommendations, and help customers arrange utilities, internet, movers, and home security. The role is not cold calling: customers are expecting to hear from the company.

Coordinators manage customer conversations and orders from initial contact through confirmed completion. They handle follow-ups by phone, text, and email, resolve issues when providers or orders go wrong, and maintain accurate records so teammates can continue the work. The role requires sustained attention, care for customers, accurate follow-through, and self-accountability. Calls are recorded, reviewed, and scored. Training and coaching are provided, and coordinators are expected to keep developing their product and process knowledge.

The position is in-office in Princeton, West Virginia, and is full-time with schedules primarily during the second shift. Coverage is needed Monday through Friday from noon to 10:00 p.m. and Saturdays from 9:00 a.m. to 8:00 p.m. Schedules are set in advance and may take different forms, including four 10-hour shifts, split shifts, or shorter days.

Compensation consists of hourly base pay plus monthly commission and bonus programs. The posting states that most full-time coordinators earn $47,000 to $63,000 per year, and nearly a third earn $75,000 to over $100,000. Paid, thorough training is provided. Advancement opportunities include senior coordinator, team lead, and management, with promotions from within.

Requirements

• High school diploma or equivalent.
• Strong communication and people skills.
• Basic computer proficiency.
• Ability to stay organized while handling multiple customers.
• Willingness to study and master products, providers, and the moving process.
• Genuine interest in serving people and caring about whether customers are taken care of.
• Ability to make customer-focused recommendations, guide conversations toward decisions, and confirm orders without using pressure or putting sales ahead of customer needs.
• Ability to work evenings and Saturdays.
• Self-accountability, attention to detail, and reliable follow-through.

Nice To Haves

• Customer service experience in banking, healthcare, hospitality, education, retail, food service, or a call center.
• Experience with CRM or scheduling software.
• Experience in a role where others trusted the candidate to handle important matters.
• Consultative or relationship-based sales experience, such as insurance, financial services, real estate, or B2B account management.

Responsibilities

• Call new homebuyers shortly after their home inspection; calls are expected rather than cold calls.
• Understand each customer's move, including timeline, new address, and services needed.
• Educate customers about available options and provide honest recommendations.
• Coordinate utilities, internet, movers, and home security for customers.
• Process orders accurately and follow each order through to confirmed completion.
• Manage customer follow-ups by phone, text, and email.
• Resolve issues when a provider or order goes wrong.
• Keep accurate records so the next teammate can continue the work.
• Attend coaching prepared to improve.
• Study and maintain knowledge of providers, products, promotions, and moving-related situations.
• Manage the customer queue, follow up independently, and take ownership of mistakes and work quality.

Benefits

• Hourly base pay plus monthly commission and bonus programs.
• Paid, thorough training from day one.
• Two weeks (80 hours) of paid time off starting in the first year.
• Paid holidays.
• Dental insurance, 100% employer-paid for the employee.
• Vision insurance, 100% employer-paid for the employee.
• Life insurance, 100% employer-paid for the employee.
• Medical insurance with a competitive employer contribution.
• 401(k) with employer match.
• Stock options program.
• Advancement opportunities, including senior coordinator, team lead, and management, with promotions from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED