Sales and Service Associate

24 Hour Fitness USA • San Juan Capistrano, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating member experience.

The associate greets and assists members and guests, supports onboarding, helps maintain a clean and safe gym, and connects people with appropriate fitness offerings and resources. At locations with a Kids’ Club, the associate may also be assigned childcare duties, including supervising children and maintaining a safe, clean space. California associates working in Kids’ Club must maintain confirmed TrustLine registration.

The position is full-time, with flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans. Benefits include paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, product and personal-training discounts, and Employee Resource Groups.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, maintain confirmed TrustLine registration to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience that supports members’ fitness goals.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members and guests and respond promptly to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in and check-out; notify or page parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist children who need a diaper change or restroom help by promptly paging their parents, and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, confirm registration, and remain registered throughout employment in the position.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed