Sales and Service Associate

24 Hour Fitness • Santa Clara, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The position provides welcoming, informative, and inclusive service to members and guests, supports new member onboarding, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• Be available full-time, with flexible availability across weekdays, weekends, and holidays.
• At California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration; maintain registration throughout employment to work in the Kids’ Club when children are present.
• Meet the physical demands of the role, including frequent movement through Kids’ Club areas where applicable, prolonged engagement and interaction, lifting, kneeling or crouching, and remaining stationary or moving for extended periods.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and inspire guests and members to take appropriate next steps toward their fitness goals.
• Support new member onboarding by greeting and checking in members, promptly addressing their needs, and helping them connect with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children as assigned; manage entry and exit, check-in and check-out, notify parents when needed, administer first aid, and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club when children are present.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed