Sales and Service Associate

24 Hour Fitness • Rancho Cucamonga, CA

7d

About The Position

The Sales and Service Associate welcomes new members and helps them begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates use their interest in fitness and interpersonal skills to create a positive, motivating, and results-driven member experience.

Responsibilities include greeting and assisting members and guests, answering questions, addressing concerns, connecting people with appropriate resources, supporting new-member onboarding, and helping maintain a clean, safe, and well-maintained gym. At locations with a Kids’ Club, the associate may also be assigned childcare and supervision duties, including managing entry and exit, checking children in and out, communicating with parents, administering first aid, and cleaning the space.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully complete fingerprinting and TrustLine registration and remain registered throughout employment to work in the Kids’ Club.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Support new-member onboarding and help members connect with fitness offerings through friendly greetings, check-in, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children as assigned; manage entry and exit and check-in/check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed