Sales and Service Associate

24 Hour Fitness • Lafayette, CO

1d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine a passion for fitness and strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. The position requires full-time availability across weekdays, weekends, and holidays, with flexible scheduling to serve members. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; remain registered throughout employment.
• Meet the physical demands of the role, including frequent movement through Kids’ Club areas when applicable, prolonged standing or movement, kneeling or crouching, and occasional lifting of infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Provide a welcoming, informative, inclusive sales and service experience and help members identify next steps toward their fitness goals.
• Support new-member onboarding and connect members with the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom help, and communicate directly with parents about discipline concerns.
• Maintain confirmed TrustLine registration throughout employment when working in a California location with a Kids’ Club.
• Travel as minimally required for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed