Sales and Service Associate
About The Position
The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness with strong interpersonal skills to provide a positive, motivating, results-driven member experience. Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with Kids' Club, associates may also be assigned childcare and supervision duties. The role requires a minimum of one year of retail or fitness sales experience, and CPR and AED certification within 60 days of employment. Full-time availability across weekdays, weekends, and holidays is required.
Requirements
- Minimum of 1 year of experience in retail or fitness sales.
- Obtain CPR and AED certification within 60 days of employment.
- Demonstrate authenticity, sincerity, open-mindedness, and integrity.
- Be self-motivated, passionate about helping others, and interested in learning and personal growth.
- Strive to meet or exceed goals and maintain a positive, can-do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Have a strong service mentality and desire to deliver exceptional member experiences.
- Be available full-time with flexible availability across weekdays, weekends, and holidays.
- For California locations with Kids' Club, successfully complete and maintain TrustLine registration to work in Kids' Club when children are present.
Nice To Haves
- 12 months of experience working in retail and fitness sales.
- 6–12 months of childcare experience for locations with Kids' Club.
Responsibilities
- Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
- Help keep the gym clean, well-maintained, and safe for members and guests.
- Deliver a welcoming, informative, inclusive sales and service experience and help members identify appropriate next steps toward their fitness goals.
- Support new-member onboarding and help members connect with the gym's fitness offerings.
- Greet and check in members and attend promptly to their needs.
- At locations with Kids' Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
- At locations with Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
- At California locations with Kids' Club, complete and maintain TrustLine registration and provide confirmation of registration before working in Kids' Club while children are present.
- Travel minimally when required for training or lead generation.
Benefits
- Paid time off.
- Medical and dental coverage.
- 401(k) with match for qualifying positions.
- Free gym membership.
- Discounts on products and personal training.
- Employee Resource Groups with opportunities to participate in in-person and virtual community events.
- Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
