Sales and Service Associate

24 Hour Fitness • Arcadia, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The position delivers welcoming and inclusive sales and service, supports new-member onboarding, answers questions, resolves concerns, and connects members and guests with appropriate resources. Associates also help keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, associates may be assigned to supervise children and maintain the club’s check-in, safety, and cleanliness practices.

The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in Fitness Sales and Membership Sales Commission Plans.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club: successfully provide fingerprints, register with TrustLine, provide confirmation of registration, and remain registered throughout employment to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by providing a welcoming, informative, and inclusive experience and helping guests pursue appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members promptly and connecting them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• Travel as minimally required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed