Sales and Service Associate

24 Hour Fitness • Brea, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates greet and assist members and guests, answer questions, resolve concerns, connect people with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They support new-member onboarding and help members connect with the club’s fitness offerings.

At locations with a Kids’ Club, associates may be assigned childcare duties, including supervising children, managing check-in and check-out and entry and exit, communicating with parents, administering first aid, and cleaning and disinfecting the space. California associates working at locations with a Kids’ Club must maintain confirmed TrustLine registration.

The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members may participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, a passion for helping others, and interest in learning and personal growth.
• Ability to strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Ability to embrace challenges and learn from setbacks.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club: successful TrustLine registration must be confirmed before working in the Kids’ Club when children are present, and registration must be maintained throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym.
• Deliver a welcoming, informative, inclusive sales and service experience that helps guests and members take appropriate next steps toward their fitness goals.
• Greet and check in members, promptly attend to their needs, and support new-member onboarding and connection to fitness offerings.
• When assigned at locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At Kids’ Club locations, assist children who need a diaper change or restroom help by promptly paging parents, and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, provide fingerprints and registration confirmation for TrustLine and maintain registration throughout employment.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed