Sales and Service Associate

24 Hour Fitness • Monterey Park, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates build relationships with members, answer questions, resolve concerns, connect people with appropriate resources, help maintain a clean and safe gym, and provide a welcoming, informative, inclusive sales and service experience. They support new-member onboarding and help members connect with fitness offerings.

At locations with a Kids’ Club, associates may also be assigned to care for and supervise children, manage entry and exit and check-in/check-out, contact parents when needed, administer first aid, and clean and disinfect the space. California associates working in a Kids’ Club must maintain confirmed TrustLine registration.

The position is full-time and requires flexible availability on weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• For California positions involving Kids’ Club work, successfully complete fingerprinting and TrustLine registration and maintain registration throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience to members and guests and help them identify next steps toward their fitness goals.
• Support new-member onboarding, greet and check in members, and help connect them with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, communicate with parents about discipline concerns and promptly page them when a child needs a diaper change or restroom assistance.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club when children are present.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed