Sales and Service Associate

24 Hour Fitness USA • Santa Clara, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, and support new-member onboarding. They help maintain a clean, safe, and well-maintained gym and provide a welcoming, informative, and inclusive sales and service experience. At locations with a Kids’ Club, associates may also be assigned childcare and related facility responsibilities. The role requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training or lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, passion for helping others, and interest in learning and personal growth.
• Ability to strive to meet or exceed goals while maintaining a positive attitude.
• Ability to embrace challenges and learn from setbacks.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successful fingerprinting, TrustLine registration, and confirmation of registration are required to work in the Kids’ Club when children are present; registration must be maintained throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help members identify next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in/check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, obtain and maintain confirmed TrustLine registration before working in the Kids’ Club when children are present.
• Travel as minimally required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed