Sales and Service Associate

24 Hour Fitness USA • Garden Grove, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with interpersonal skills to create a positive, motivating, results-driven member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, supports new-member onboarding, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids' Club, the associate may also be assigned childcare and facility responsibilities. The role requires flexible availability across weekdays, weekends, and holidays. Team members are eligible for fitness and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids' Club, successfully provide fingerprints, register with TrustLine, and maintain registration throughout employment to work in the Kids' Club when children are present.
• Be available flexibly across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids' Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club's fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids' Club, care for and supervise children as assigned; manage entry and exit, check-in and check-out, notify parents when needed, administer first aid, and tidy, clean, and disinfect the space.
• At locations with a Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids' Club, obtain and maintain TrustLine registration and provide confirmation of registration.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed