Sales and Service Associate

24 Hour Fitness • Garden Grove, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine a passion for fitness with strong interpersonal skills to create positive, motivating, and results-driven member experiences.

Associates build relationships with members, answer questions, resolve concerns, connect members and guests with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They provide welcoming and inclusive sales and service, support new-member onboarding, and help members connect with the club’s fitness offerings.

At locations with a Kids’ Club, associates may also be assigned to care for and supervise children, manage entry and exit and check-in/check-out, notify parents when needed, administer first aid, and tidy, clean, and disinfect the space. They may need to page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns. California associates working at locations with a Kids’ Club must maintain confirmed TrustLine registration to work in the Kids’ Club when children are present.

The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible for fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully complete fingerprinting and TrustLine registration, provide confirmation of registration, and remain registered throughout employment to work in the Kids’ Club when children are present.
• Be available flexibly across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym environment.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members, helping them identify appropriate next steps toward their fitness goals.
• Support new-member onboarding and connect members with the club’s fitness offerings through friendly greetings, check-in, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in/check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed