Sales and Service Associate

24 Hour Fitness USA • Altadena, CA

6d

About The Position

The Sales and Service Associate welcomes new members and helps them begin their fitness journey by building trust-based relationships, listening to members’ goals, understanding their needs, and recommending personalized solutions. The role combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates greet and check in members and guests, answer questions, address concerns, connect people with appropriate resources, and support member onboarding. They help maintain a clean, safe, and well-maintained gym. At locations with a Kids’ Club, associates may also care for and supervise children, manage entry and exit and check-in/check-out, communicate with parents, administer first aid, and clean and organize the space.

The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training or lead generation. Associates at California locations with a Kids’ Club must maintain confirmed TrustLine registration before working in the Kids’ Club while children are present.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, passion for helping others, and interest in learning and personal growth.
• Ability to strive to meet or exceed goals and maintain a positive, can-do attitude.
• Ability to embrace challenges and treat setbacks as opportunities to learn and grow.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club: successful TrustLine registration and continued registration throughout employment are required to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience to members and guests and help them take next steps toward their fitness goals.
• Support new member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, obtain and maintain TrustLine registration and confirmation before working in the Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed