Sales and Service Associate

24 Hour Fitness • Altadena, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with strong interpersonal skills to provide a positive, motivating, and results-oriented member experience.

The associate develops relationships with members, answers questions, resolves concerns, and connects members and guests with appropriate resources. They help maintain a clean, safe, and well-maintained gym, deliver welcoming and inclusive sales and service experiences, and support new-member onboarding by greeting and checking in visitors and helping them connect with fitness offerings.

At locations with a Kids’ Club, associates may be assigned to supervise and care for children; manage entry, exit, check-in, and check-out; contact parents when needed; administer first aid; and clean and disinfect the space. They may also need to page parents regarding diaper changes or restroom assistance and communicate with parents about discipline concerns. Minimum travel may be required for training or lead generation. The role requires flexible availability across weekdays, weekends, and holidays.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, associates working in the Kids’ Club must complete fingerprinting and TrustLine registration, provide confirmation, and remain registered throughout employment. They may not work in the Kids’ Club with children present until registration is confirmed.
• Be able to work flexibly across weekdays, weekends, and holidays.
• Physical demands may include frequent movement through Kids’ Club areas; extended stationary periods and prolonged movement; kneeling or crouching; lifting toys and equipment; and occasionally lifting or moving infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests identify next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members and helping them connect with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist with diaper-change or restroom needs by promptly paging parents and communicate directly with parents about discipline concerns.
• Travel as required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with matching for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed