Sales and Service Associate

24 Hour Fitness USA • Pasadena, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journeys. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and related facility responsibilities.

The position requires full-time availability with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training or lead generation. Team members in this role may participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Full-time availability with flexible availability across weekdays, weekends, and holidays.
• At California locations with a Kids’ Club, successful TrustLine registration is required to work in the Kids’ Club while children are present, and registration must be maintained throughout employment.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym for members and guests.
• Provide a welcoming, informative, and inclusive sales and service experience to guests and members, and inspire them to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; control entry and exit; manage check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, obtain and maintain TrustLine registration and provide confirmation of registration before working in the Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in in-person and virtual community events.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed