Sales and Service Associate

24 Hour Fitness • Redlands, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates welcome members and guests, answer questions, resolve concerns, connect people with appropriate resources, and help maintain a clean, well-maintained, and safe gym. They deliver an inclusive and informative sales and service experience and support new-member onboarding by greeting and checking in members and helping them connect with the club’s fitness offerings.

At locations with a Kids’ Club, associates may be assigned to supervise and care for children, manage entry and exit and check-in/check-out, contact parents when needed, administer first aid, and clean and disinfect the space. They may also page parents when a child needs a diaper change or restroom assistance and communicate with parents about discipline concerns. California associates working at locations with a Kids’ Club must maintain confirmed TrustLine registration.

The role may require minimum travel for training or lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club: successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; maintain TrustLine registration throughout employment in this position.
• Be available flexibly across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming, informative, inclusive sales and service experience and inspire guests and members to take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, responding promptly to their needs, and connecting them with fitness offerings.
• When assigned at locations with a Kids’ Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At Kids’ Club locations, page parents promptly when a child needs a diaper change or restroom help and communicate with parents about discipline concerns.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed