Sales and Service Associate

24 Hour Fitness USA • Irving, TX

7d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating member experience.

The position provides a welcoming, informative, and inclusive sales and service experience, supports new-member onboarding, responds to questions and concerns, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. The role has full-time availability with flexible scheduling across weekdays, weekends, and holidays. Team members may participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and a desire to deliver exceptional member experiences.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration; remain registered throughout employment to perform Kids’ Club work.
• Be able to work in an environment that may have occasionally high noise levels and moving fitness equipment nearby.
• For applicable Kids’ Club duties, be able to move frequently throughout the space, engage continuously with children, team members, and members, lift toys and equipment, kneel or crouch, remain stationary for extended periods, and move for prolonged periods.
• For applicable duties, occasionally lift or move infants and toddlers weighing up to 25 pounds and other equipment or supplies weighing up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Help members identify appropriate next steps toward their fitness goals within the 24 Hour Fitness community.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club while children are present.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed