Sales and Service Associate

24 Hour Fitness USA • Vancouver, WA

4d

About The Position

The Sales and Service Associate welcomes new members and helps guide them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating member experience.

Associates greet and assist members and guests, answer questions, resolve concerns, connect people with appropriate resources, support member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. Full-time availability is required across weekdays, weekends, and holidays, with flexibility to serve members.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, passion for helping others, and interest in learning and personal growth.
• Ability to strive to meet or exceed goals and maintain a positive, can-do attitude.
• Ability to embrace challenges and treat setbacks as opportunities to learn and grow.
• Strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successful TrustLine registration and ongoing registration are required for Kids’ Club work.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests and members take appropriate next steps toward their fitness goals.
• Support new member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and guests, and respond promptly to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate with parents about discipline concerns.
• Obtain CPR and AED certification within 60 days of employment.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and maintain confirmed TrustLine registration throughout employment before working in Kids’ Club when children are present.
• Travel minimally when required for training or lead generation.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed