Sales and Service Associate

24 Hour Fitness • Mansfield, TX

7d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

The position delivers a welcoming, informative, inclusive sales and service experience; supports new-member onboarding; answers questions and resolves concerns; and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned to supervise and care for children and perform related check-in, safety, communication, first-aid, and cleaning duties. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation, passion for helping others, and genuine interest in learning and personal growth.
• Ability to strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Ability to embrace challenges and treat setbacks as opportunities to learn and grow.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and provide confirmation of registration before working in the Kids’ Club when children are present; maintain registration throughout employment.
• Ability to meet the stated physical demands, including occasional lifting and movement of infants, toddlers, equipment, or supplies.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience that is welcoming, informative, and inclusive, and help guests and members take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, promptly attending to their needs, and helping them connect with fitness offerings.
• At locations with a Kids’ Club, work in the Kids’ Club as assigned: care for and supervise children; control entry and exit; check children in and out; notify or page parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, assist with paging parents when a child needs a diaper change or restroom help, and communicate with parents about discipline concerns.
• Maintain confirmed TrustLine registration throughout employment when working at a California location with a Kids’ Club.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed