Sales and Service Associate

24 Hour Fitness USA • San Clemente, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. It combines a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate greets and checks in members and guests, answers questions, addresses concerns, connects people with appropriate resources, supports new-member onboarding, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, the associate may also care for and supervise children and perform related check-in, safety, communication, first-aid, and cleaning duties.

The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans. Benefits include paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, product and personal-training discounts, and Employee Resource Groups.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.
• At Kids’ Club locations, be able to move frequently through the space and engage continuously with children, team members, and members.
• Where applicable, perform duties involving lifting toys and equipment, kneeling or crouching, remaining stationary for extended periods, and moving for prolonged periods; occasionally lift or move infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.
• At California locations with a Kids’ Club, successfully complete and maintain TrustLine registration to work in the Kids’ Club when children are present.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help guests and members identify next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit, check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, confirm registration, and maintain registration throughout employment before working in the Kids’ Club with children present.
• Travel as minimally required for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed