Sales and Service Associate

24 Hour Fitness USA • Brea, CA

6d • Onsite

About The Position

The Sales and Service Associate welcomes new members and supports them as they begin their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. California associates who work in Kids’ Club must maintain confirmed TrustLine registration.

The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification within 60 days of employment.
• Authenticity, sincerity, open-mindedness, and integrity.
• Self-motivation and passion for helping others, learning, and personal growth.
• Ability to strive for and meet or exceed goals while maintaining a positive attitude.
• Ability to embrace challenges and learn from setbacks.
• Strong service mentality and desire to deliver exceptional member experiences.
• Flexible availability across weekdays, weekends, and holidays.
• For California associates working in Kids’ Club, successfully provide fingerprints, register with TrustLine, provide confirmation of registration, and remain registered throughout employment.
• Ability to work in an environment with occasionally high noise levels and near moving mechanical parts.
• For applicable Kids’ Club duties, ability to move frequently through the Kids’ Club, interact continuously with children, team members, and members, lift toys and equipment, kneel or crouch, remain stationary for extended periods, move for prolonged periods, and occasionally lift or move infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members.
• Help members identify appropriate next steps in pursuing their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with Kids’ Club, care for and supervise children; manage entry and exit and check-in and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• At California locations with Kids’ Club, complete and maintain TrustLine registration before working in Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed