Sales and Service Associate

24 Hour Fitness USA•Parker, CO

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience. Associates greet and assist members and guests, support onboarding, help connect members with fitness offerings, and help keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. California Kids’ Club associates must maintain confirmed TrustLine registration to work in the Kids’ Club when children are present. The position is full-time, with flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. The role is eligible for fitness sales and membership sales commission plans.

Requirements

At least 1 year of experience in retail or fitness sales.
Obtain CPR and AED certification within 60 days of employment.
Demonstrate authenticity, sincerity, open-mindedness, and integrity.
Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
Work to meet or exceed goals while maintaining a positive, can-do attitude.
Embrace challenges and view setbacks as opportunities to learn and grow.
Demonstrate a strong service mentality and a desire to deliver exceptional member experiences.
For California locations with a Kids’ Club, successfully complete TrustLine registration and maintain registration throughout employment to work in the Kids’ Club when children are present.
Meet the physical demands where applicable, including frequent movement through Kids’ Club areas; lifting toys and equipment; kneeling or crouching; prolonged stationary or moving periods; occasional lifting or moving of infants and toddlers up to 25 pounds and other equipment or supplies up to 50 pounds.
Have flexible availability across weekdays, weekends, and holidays.

Nice To Haves

12 months of experience working in retail and fitness sales.
6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
Help keep the gym clean, well-maintained, and safe for members and guests.
Deliver a welcoming, informative, inclusive sales and service experience and help guests take appropriate next steps toward their fitness goals.
Support new member onboarding and help members connect with the club’s fitness offerings.
Greet and check in members promptly, and attend to their needs.
At locations with a Kids’ Club, care for and supervise children; manage entry and exit, check-in and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, provide confirmation of registration, and remain registered throughout employment.
Travel as minimally required for training purposes and lead generation.

Benefits

Paid time off.
Medical coverage.
Dental coverage.
401(k) with match for qualifying positions.
Free gym membership.
Discounts on products and personal training.
Employee Resource Groups with opportunities to participate in community events in person and virtually.
Eligibility to participate in fitness sales and membership sales commission plans.

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