Sales and Service Associate

24 Hour Fitness • San Juan Capistrano, CA

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds genuine, trust-based relationships by listening to members' goals, understanding their needs, and recommending personalized solutions that support fitness success. It combines a passion for fitness and strong interpersonal skills to create a positive, motivating, results-driven member experience.

The associate welcomes and assists members and guests, supports sales and service, helps maintain a clean and safe gym, and provides a positive new-member onboarding experience. At locations with a Kids' Club, the associate may also be assigned childcare and supervision duties.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids' Club, successfully complete fingerprinting and TrustLine registration and maintain registration throughout employment before working in the Kids' Club when children are present.
• Be available full-time with flexible availability across weekdays, weekends, and holidays.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids' Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience and help members take appropriate next steps toward their fitness goals.
• Support new-member onboarding by greeting and checking in members, attending promptly to their needs, and helping them connect with the club's fitness offerings.
• At locations with a Kids' Club, care for and supervise children; manage entry, exit, check-in, and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids' Club, promptly page parents when a child needs a diaper change or restroom assistance, and communicate with parents about discipline concerns.
• Travel as minimally required for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with company match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed