Sales and Service Associate

24 Hour Fitness USA • Antioch, CA

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support their fitness success. Associates combine an interest in fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

The associate serves as a welcoming first point of contact, supports member onboarding, responds to questions and concerns, connects members and guests with appropriate resources, and helps maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, the associate may also be assigned childcare and supervision duties. The position requires flexible availability across weekdays, weekends, and holidays. Team members are eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated, passionate about helping others, and interested in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and provide confirmation of registration; maintain registration throughout employment in the position.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members, helping them take appropriate next steps toward their fitness goals.
• Support new member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and attend promptly to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit, check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, successfully complete and maintain TrustLine registration before working in the Kids’ Club when children are present.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups with opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed