Sales and Service Associate

24 Hour Fitness USA • Portland, OR

3d

About The Position

The Sales and Service Associate welcomes new members and guides them through the start of their fitness journey. The role focuses on building trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, results-driven member experience.

Associates greet and check in members and guests, answer questions, resolve concerns, connect people with appropriate resources, support new-member onboarding, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may also be assigned childcare and supervision duties. California associates who work in a Kids’ Club must maintain confirmed TrustLine registration.

The position requires at least one year of retail or fitness sales experience and CPR and AED certification within 60 days of employment. Full-time availability with flexibility across weekdays, weekends, and holidays is required. Minimum travel may be required for training and lead generation. The role is eligible to participate in fitness sales and membership sales commission plans.

Requirements

• At least one year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Full-time availability with flexibility across weekdays, weekends, and holidays.
• Minimum travel may be required for training and lead generation.
• For associates working in a Kids’ Club at a California location: successfully provide fingerprints, register with TrustLine, provide confirmation of registration, and remain registered throughout employment in this position.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive sales and service experience that inspires guests and members to take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit, check-in and check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom help and communicate with parents about discipline concerns.
• Travel as needed for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed