Sales and Service Associate

24 Hour Fitness • The Woodlands, TX

6d

About The Position

The Sales and Service Associate welcomes new members and guides them through the beginning of their fitness journey. The role builds trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions. It combines a passion for fitness with interpersonal skills to create a positive, motivating, and results-driven member experience.

Associates provide a welcoming and informative sales and service experience, help members connect with fitness offerings, respond to questions and concerns, and help maintain a clean, well-maintained, and safe gym. At locations with a Kids’ Club, associates may be assigned childcare and supervision duties. California associates who work in a Kids’ Club must maintain confirmed TrustLine registration.

The position is full-time and requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Eligible team members may participate in the company’s Fitness Sales and Membership Sales Commission Plans.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Demonstrate a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully register with TrustLine and maintain registration throughout employment if working in the Kids’ Club.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new member onboarding by greeting and checking in members, promptly attending to their needs, and helping them connect with fitness offerings.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit and check-in/check-out; notify parents when their involvement is needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate directly with parents about discipline concerns.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, confirm registration, and remain registered throughout employment before working in the Kids’ Club when children are present.
• Travel as minimally required for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligible team members may participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed