Sales and Service Associate

24 Hour Fitness USA • Mililani, HI

6d

About The Position

The Sales and Service Associate welcomes new members and guides them as they begin their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions to support their fitness success. Associates combine a passion for fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

The associate provides a welcoming, informative, and inclusive sales and service experience, helps members connect with fitness offerings, answers questions, resolves concerns, and directs members and guests to appropriate resources. The role also helps keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, the associate may be assigned childcare and supervision duties. Full-time availability is required, with flexibility across weekdays, weekends, and holidays. Minimum travel may be required for training or lead generation.

Requirements

• At least 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with an interest in learning and personal growth.
• Strive to meet or exceed goals and maintain a positive, can-do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• For California locations with a Kids’ Club, successfully provide fingerprints, register with TrustLine, and maintain registration throughout employment; confirmation is required before working in the Kids’ Club when children are present.
• Be able to work full-time with flexible availability across weekdays, weekends, and holidays.
• Meet the physical demands where applicable, including frequent movement through Kids’ Club areas, lifting and moving supplies and equipment, kneeling or crouching, and remaining stationary or moving for prolonged periods.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members; answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming, informative, inclusive, and well-rounded sales and service experience to guests and members, and help them take appropriate next steps toward their fitness goals.
• Support new-member onboarding and help members connect with the club’s fitness offerings.
• Greet and check in members and promptly attend to their needs.
• At locations with a Kids’ Club, care for and supervise children; manage entry and exit, check-in and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At Kids’ Club locations, promptly page parents when a child needs a diaper change or restroom assistance, and communicate with parents about discipline concerns.
• At California locations with a Kids’ Club, obtain and maintain TrustLine registration and provide confirmation of registration before working in the Kids’ Club when children are present.
• Travel as needed for training purposes and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed